Return & Refund Policy

At IKIGROW, we strive to ensure your satisfaction with every purchase. Please review our Return/Refund Policy below:

Return Process:

• Ikigrow crafts products which delivers to its customers joyful experiences. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

• Our products contain extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch tests as cautioned in every product.

Initiating a Return:

Ikigrow is not responsible for any damage after the delivery of the products.
An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.
In case of a refund to be claimed, kindly contact our customer care on +919136451700 or write to us on care@ikigrow.in with the necessary images and videos related to your claim with subject line “Refund For ” within 10 calendar days from date of purchase .No refunds will be made after this period.
In case of a package being tampered / damaged / defective, kindly refuse to accept the package from the delivery partner on the spot.
Contact the customer care team on +919136451700 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
A claim of refund should be made within 24 hours of order delivery with the aforementioned details.

Return Authorization: Upon receiving your request, we will guide you through the return process and provide you with a return authorization number (RMA). This number is essential for processing your return.

Shipping Instructions: Follow the shipping instructions provided by our customer care team. Ensure that the product is securely packed for return shipment.

Inspection: Once we receive the returned product, our team will inspect it to ensure it meets our return criteria. We reserve the right to reject returns that do not comply with our policy.

Refund Policy:

Eligibility: Refunds are issued for eligible returned products that meet our return criteria. Please refer to our Return Policy for details on eligibility criteria.

Refund Process: Upon approval of your return, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

Refund Timing: Please allow 10 working days for the refund to be processed and reflected in your account. The timing may vary depending on your payment provider.

If you have any questions or concerns about our Return/Refund Policy, please contact our customer care team at Debashis@ikigrow.in or call 9136451700. We're here to assist you and ensure a smooth return experience.

Cancellation Policy

Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 3 % shall be levied against your order for cancellation.
A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.
Orders cannot be cancelled once shipped from the warehouses and an amount of 75 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).